ea22 Privacy Policy
ea22 treats the protection of your personal information as its highest priority. This policy clearly describes how we collect, use, and store your information.
Welcome to ea22, Bangladesh's online betting and live casino platform. By using our platform, you agree to the terms of this privacy policy. We treat your personal information with the utmost care and keep all your data secure using industry-standard SSL encryption technology.
Please read this privacy policy carefully. If you have any questions or concerns, contact us via our 24/7 live chat support or by email.
1. Information Collection — What We Collect
We collect various types of information when you create an account on ea22, when you use the platform, and when you contact us. This information is essential for providing you with the best possible service.
Personal Identity Information
The following information is collected from you at the time of registration:
- Full name and date of birth
- Email address and username
- National ID card or passport number (for verification)
- Residential address
Financial Transaction Information
For secure payment processing, we collect:
- bKash / Nagad / Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction timestamps and amounts
Technical and Usage Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser information and operating system
- Session duration and pages visited
- Cookie and local storage data
Gaming Activity Information
To ensure responsible gaming, we store:
- Game play history and results
- Betting patterns and preferences
- Login and logout times
- VIP level and bonus programme information
2. Purpose of Data Use
ea22 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.
Primary Use Cases
- Creating and managing your account
- Verifying your identity (KYC verification)
- Processing deposit and withdrawal requests
- Managing bonuses and promotional offers
- Providing VIP programme benefits
- Delivering customer service and technical support
- Preventing fraud and ensuring security
- Monitoring responsible gaming
- Meeting legal obligations
- Improving service quality
Data Storage and Security
Security Measures
ea22 uses industry-leading security technology to protect your information. Our platform has 256-bit SSL encryption active at all times, keeping every transaction and piece of personal information fully encrypted. No third party can access this information without authorisation.
Our server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. All staff access to data is strictly controlled and monitored through audit logs.
- SSL/TLS encryption always active
- Two-factor authentication (2FA) available
- Suspicious activity is detected automatically
- Regular security testing and updates
Data Retention Period
All data is retained while your account is active. Even after an account is closed, certain information may be retained for at least five (5) years due to legal obligations.
Data Backup
Regular encrypted backups are taken and stored in multiple secure locations to ensure the safety of your information.
4. Data Sharing — With Whom and When
ea22 shares information only under strictly controlled circumstances and only with the following categories. We never share your information with advertising agencies or data brokers without your consent.
Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared only with the relevant payment provider.
Technology Partners
Limited information is shared with technology partners to ensure game operations and the technical functioning of the platform, under strict confidentiality agreements.
Legal Authorities
We are legally obligated to provide information to the relevant authorities if required under applicable laws of Bangladesh or by a valid court order.
5. Cookie Policy
What Cookies Are and How They Are Used
Cookies are small data files stored in your browser. ea22 uses cookies to operate the platform correctly and to improve your experience. Cookies are used to maintain your login state, remember your preferences, and monitor platform performance.
Essential Cookies: These cookies are essential for the basic operation of the platform. Without them, login and payment functions cannot be completed.
Analytical Cookies: These cookies help us analyse how the platform is used and improve service quality.
You can disable cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
6. Your Data Rights
ea22 believes every user should have full control over their own information. Your rights are described below:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Correction
If there is any inaccuracy or incompleteness in your information, you can contact us to have it corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though exceptions apply where legal obligations exist.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes and may withdraw your subscription.
7. Protection of Minors
Age Verification and Protection of Minors' Information
ea22 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration, and we carry out additional identity checks on suspicious accounts.
If we are informed that information has been collected from a minor, we will immediately close that account and delete all collected information.
8. Policy Changes and Updates
Process for Changes to the Privacy Policy
ea22 may update this privacy policy from time to time. For any significant changes, we will send a notice to your registered email address or display a notification on the platform.
Changes will take effect from the date they are published. If you continue to use ea22 after a change, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.
- Email notification will be provided for significant changes
- The date of the most recent update will always be shown at the top of the policy
- Previous versions will be provided upon request
9. Third-Party Links and Limitations
External Services and Limitation of Liability
ea22's gaming services use software from various third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These providers have their own privacy policies, and ea22 is not responsible for information collected through their services.
Payment service providers (bKash, Nagad, Rocket) have their own data protection policies. Information collected on their platforms during transactions is governed by their own policies.
10. Contact Us
Contact us for any privacy-related questions
If you have any questions or concerns about this privacy policy, or any requests regarding your information, our dedicated support team is always ready to help.
24/7 support in Bengali. Use live chat for immediate assistance.
[email protected] — Email us for detailed enquiries.
For more information see: Terms and Conditions | Responsible Gaming | FAQ